Update: May 27, 2020 – REOPENING of BRANCH OFFICES to PUBLIC
Ontario has entered into a period of expanded economic activity in conjunction with the related phases of reopening the economy. That being said, there must continue to be an important emphasis on maintaining due diligence by following practices such as physical distancing and frequent hand washing to limit any potential community spread of COVID-19. As a company, we have been proactively responding to the continued advisories and direction provided by our local health authorities. Dowler-Karn is committed to continuing to meet the needs of our valued customers but we are doing so through established safety protocols designed to protect both our employees and those same customers. We are thankful for the support of all involved as we deliver essential services to those who need it.
With respect to our onsite customer service activities, we are making some changes effective May 27, 2020. We will return to having in-branch customer service available at all of our locations. We will do so by striking a reasonable balance between convenience and protection for all involved. Customers will note signage in place directing you to staging areas, where applicable, along with protective barriers that have been installed, much like in other retail type environments. This is meant to reduce the risk of close contact. Our teams will continue to diligently ensure that surfaces and frequent touch points like door handles and keypads are sanitized and disinfected. This is for the protection of our customers and our staff. If you have any questions, please reach out to your applicable local branch.
As a team, Dowler-Karn conducts regular meetings amongst management and staff to discuss customer feedback, service delivery challenges, government announcements impacting operations, and regular learnings as we continue to navigate these unforeseen waters. By following through on the guidance of our health and medical experts, we are hopeful that positive actions will lead to positive outcomes.
We wish to thank all of you for your patience and cooperation as we all manage the challenges posed by COVID-19. We also remind you that we recently announced the availability of our NEW customer portal, available through our website. It allows customers to manage their accounts online. We are excited to be planning more changes upcoming later this summer. It’s another way we are responding to COVID-19 and producing solutions.
Take care and be safe!