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Collaboration is a Customer Service Success Cornerstone

Collaboration is a Customer Service Success Cornerstone

On October 4, 2022 we hosted a great visit and tour at Dowler-Karn’s main Lubricants Distribution Centre (LDC) in St. Thomas with some of the staff from the Mobil Serv Advanced Analysis (MSAA) Lab in Sarnia, Ontario. This laboratory performs special testing projects for customers worldwide. Projects range from compatibility and performance testing between different Mobil and competitor lubricants; To testing for varnish and other contaminants to help guide actions in the field to return lube oil and hydraulic systems to like-new condition; To failed parts analysis using state of the art equipment like electron scanning microscopes.

We feel that striving toward an ongoing best practice lubrication and reliability program should never be an afterthought, but a major way that industrial plants and heavy equipment fleets can increase the safety, productivity and profitability of their businesses by a greater amount every year. “These partnerships are an important component when developing leadership in technological know how, offering superior high-quality products, and in safely and responsibly meeting the region’s needs for energy products” shared Mark Hall, Dowler-Karn Territory Manager, organizer of the tour.

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