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Dowler-Karn Company Accessibility for Ontarians with Disabilities Act Policies

Statement of commitment

Dowler-Karn is committed to excellence in serving all customers, this includes ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.

We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.

Dowler-Karn has developed a multi-year accessibility plan, as well as accessibility and customer services policies and procedures to meet the requirements of Accessibility for Ontarians with Disabilities Act (AODA).  For more information:

Integrated Accessibility Standards Policy and Statement of Commitment

Customer Service Accessibility Policy

Multi-Year Accessibility Plan

Notice of Availability of Documents and Feedback Process

Dowler-Karn will provide documents in an accessible format or with communication support, on request by a customer. We will consult with the customer making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.

Dowler-Karn welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.

Customer Service Feedback Form

Customers who have questions about our accessibility policies or, who wish to access alternative formats of documents or, to provide feedback on the way Dowler-Karn provides goods, services or facilities to people with disabilities, can do so in the following way(s):

  • Complete an onsite customer service feedback form or verbally with any Dowler-Karn customer service employee.
  • By Phone: 519-631-3810
  • By Fax: 519-631-4755
  • By Mail:
    Head Office Address
    43841 Talbot Line, St. Thomas, ON, N5P3S7
  • Company website: dowlerkarn.com
  • Company Email: info@dowlerkarn.com