Update: February 19, 2021 – Provision of Service to the Public
Dowler-Karn has continued to proactively ensure that all required guidelines put forward by government and health officials are being followed in the course of our business. From stringent safety and sanitization of all branch locations to extensive safety protocols for employees in the field to fulsome pre-screening activities, safety is a priority. The continued importance of emphasizing due diligence by following practices such as physical distancing, the wearing of masks, and frequent hand washing to limit any potential community spread of COVID-19 is a focal point in all operations activities. Throughout this difficult time, Dowler-Karn also remains committed to continuing to meet the needs of our valued customers. We are doing so through established safety protocols designed to protect both our employees and those same customers. We are thankful for the support of all involved as we deliver essential services to those who need it.
With respect to our onsite customer service activities, we have implemented a number of changes to permit in-branch customer service at our locations. We will continue to strike a reasonable balance between convenience and protection for all involved. Customers will note signage in place directing you to staging areas, where applicable, along with protective barriers that have been installed, much like in other retail type environments. This is meant to reduce the risk of close contact. Our teams will continue to diligently ensure that surfaces and frequent touch points like door handles and keypads are sanitized and disinfected. This is for the protection of our customers and our staff. If you have any questions, please reach out to your applicable local branch.
As a team, Dowler-Karn conducts regular meetings amongst management and staff to discuss customer feedback, service delivery challenges, government announcements impacting operations, and regular learnings as we continue to navigate these unforeseen waters. By following through on the guidance of our health and medical experts, we are hopeful that positive actions will lead to positive outcomes.
We wish to thank all of you for your patience and cooperation as we all manage the challenges posed by COVID-19. We also remind you that in 2020, we announced the availability of our NEW customer portal, available through our website, along with a web App for IOS and Android phones. This allows customers to manage their accounts online. We are excited to be planning more changes upcoming in terms of functionality. It’s another way we are responding to COVID-19 and producing solutions.
Take care and be safe!